Customer Service

Shipping & Delivery
All orders are shipped via UPS Ground unless an alternative shipping method is selected at the time of checkout. All ground orders received before 12 pm EST will ship the same day. Express orders must be received by 11 am EST in order to ship the same day. Orders received after the shipping cutoff will be shipped within 24 to 48 hours. Orders are only shipped Monday through Friday excluding federal and state holidays. Ground shipping, on average, takes 4-6 business days before your product is delivered. If you wish to ship internationally, to a PO box or APO/FPO please contact us for a rate quote.
Privacy & Security
Maine Grilling Woods values our customer's privacy. We will not rent, share or sell your personal information. See our privacy policy for more detail.
Returns & Replacements
All returns are handled on a case by case basis. Please contact Maine Grilling Woods to obtain a Return Authorization Number before shipping your return. Any package without a Return Authorization Number will be refused and returned to the shipper. To contact customer service call (888) 660-0640 or send us mail at:

Maine Grilling Woods
Attn: Customer Service
P.O. Box 810
Windham, ME 04062